Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with customer and colleagues and negotiate with site owner
literacy skills to interpret technical documentation, specifications and service orders
numeracy skills to:
setup
take measurements
interpret results
planning and organisational skills to organise and prepare installation resources
problem solving skills to respond to typical installation challenges
task management skills to:
adhere to all safety requirements
work systematically with required attention to detail
technical skills to:
perform diagnostic procedures
problem solving and fault-finding techniques:
enterprise methods
escalation level
halving technique
use hand and power tools.
Required knowledge
broad knowledge of whole industry product range
customer service principles, particularly dealing with customers face to face
enterprise diagnosis methods for test analysis and diagnosis
enterprise or service specific knowledge of products and services supplied
OHS general principles and enterprise specific JSA requirements
overview knowledge of:
objectives and methods of training for product use for customer education
radio frequency (RF) theory, principles and safety
telephony principles to support return path awareness
pre-installation enterprise-specific requirements
quality assurance of enterprise requirements
return path technology
signal measurement and other enterprise-specific tools
understanding of contemporary equipment and connection methods
use test equipment.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include: | Australian Communications Industry Forum (ACIF) standards and codes AS Communications Cabling Manual (CCM) Volume 1 AS/NZS 3000:2007 AS/NZS 3080:2003 AS/NZS 3084:2003 AS/NZS 3085.1:2004 AS/NZS IEC 61935.1:2006 AS/NZS IEC 61935.2:2006 AS/NZS ISO/IEC 14763.3:2007 AS/NZS ISO/IEC 15018:2005 AS/NZS ISO/IEC 24702:2007 cabling security codes and regulations Environmental Protection Acts Trades Practices Act ISO Draft 11801 OHS regulated or industry codes of practice including appropriate Australian Communications and Media Authority (ACMA) standards relevant Institute of Electrical and Electronics Engineers (IEEE) standards technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006. |
Safety hazards may refer to: | debris excessive dust or noise exposed electrical wiring exposed machinery industrial spilled chemicals unsafe spatial separation of cables unsafe structures wet areas. |
Warranties may refer to: | support as specified by the equipment manufacturer or supplier support by network provider. |
Service agreements may refer to: | agreements between customer and third party maintenance agreements between communication companies and their clients. |
Equipment specifications and documentation may be found in: | contract documents specification schedules system configuration diagrams and manuals. |
Digital reception may include: | services: community television FTA (open broadcast TV) IPTV pay TV service provision media: cable satellite terrestrial wireless. |
Tools may include: | crimping fold covering sack general electrical general hand stripping terminating. |
System details may include: | functions product product model type of system. |
Available data may include: | customer questioning details customer records details of system checks equipment and product manuals and guides test data. |
Set top fault may include: | aerial problems equipment failure faulty circuit board faulty parts power and TV terminations program errors. |
Existing customer equipment fault may include: | colour variation customer TV and video distorted sound quality ghosting picture not filling the screen poor reception pre-made fly leads rolling picture use of non-approved peripheral equipment connected to pay TV equipment. |
Methodical approach may include: | fault-finding methodology described in system, equipment and product manuals and guides methods for fault finding and repair: equipment reprogram functionality tests replacement repair or modification visual inspections. |
Fault-finding may be done: | as part of a service agreement on a fee for service basis as agreed with client. |
Likely damage may include: | broken display broken remote control damaged cable damaged connectors excessive dust heat damage spillage water damage. |
OHS and environmental requirements may relate to: | identifying other services, including power and gas personal protective equipment: earmuffs gloves head protection masks protective suits safety boots safety glasses safe working practices, such as the safe use and handling of: chemicals materials tools and equipment safety equipment: flashing lights safety barriers warning signs and tapes witches hats special access requirements environmental considerations: clean-up protection stormwater protection waste management. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist